With West Midlands Keyholding as your No1 keyholder, your burglar alarm will never cause you to lose another nights sleep again.

In the event of an intruder alarm activation at your property our team of trained, experienced personnel would take the calls from the alarm company, rather than you.

Once we take the call we would issue one of our response officers with the keys for your property, together with the unique instructions, previously written in conjunction with you, during our initial survey of the property.

Our response officer would then be dispatched immediately to your property, and upon arrival, would, if applicable, conduct an external risk assessment patrol of the property prior to entry.

If, on our arrival, the property exhibits external signs of intrusion, then police assistance would be sought and the property would only be entered in company with police officers.

Assuming that there is nothing obviously wrong with the outside of your property, the response officer would enter the building following the written instructions.

He would then make his way to the alarm system and silence the alarm, taking note of the activated areas displayed on the keypad.

The officer would then examine the area of the activation, if possible the problem would be rectified and the alarm system reset and the property re-secured.

If the alarm system cannot be reset, the alarm company would be contacted for an out of hours engineer to repair the fault, at no time would the property be left unattended.

When we have finished on site, a written report would be left for your attention. This would detail what time we arrived, what we found, what we did about it and when we left site.

The response officer would then immediately return the keys and instructions for your property back to the security of our control centre. The whole key issue and receipt procedure is fully trackable and auditable.

On the next working day, in business hours, a member of our management team would contact you to follow up on the report and ensure everything was carried out to your satisfaction.